When orders are shipped out, you will receive a confirmation email from us with your tracking code. This may not be immediately, so check back in a few days if needed. Depending on the item, the code can take up to 5-7 business days to be acquired. Once you receive the code, follow these steps.
1. Visit the website: 17track.net/en
2. Paste your tracking code provided in the shipping confirmation email
3. Click the "Track" button. This should give you the current status of your order.
Alternatively, you can visit global.cainiao.com. The process is the same - copy the code you acquired from your confirmation email and paste it into the box provided on the website.
Things to keep in mind:
- Some items may be delivered faster than others depending on the country, shipping/handling conditions, and the nature and demand of the item. We ask that you please be patient!
- Please also note that because of free worldwide shipping, we forfeit fast shipping times and detailed tracking. In some cases, we have detailed tracking available for you after it has been processed. With that said, please do feel free to ask us for your tracking code if you haven't already received it.
- Order Numbers don't instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed - your order has been shipped out and is in transit to the local post office. Tracking should updating within a few business days.