Refund Policy

Refunds

Within 24 hours:
- If you ordered an item within 24 hours and would like a refund, we can help process the refund for you as soon as we can. 
After 24 hours: 
- After 24 hours, we will have to have you wait until the item has arrived to your door. 
In order for refunds to go through, you must meet one or both of the following criteria:
1. The product is faulty/flawed
- We will have you send images of the item indicating its flaws and/or faultiness as well as a receipt or proof of purchase. Once we receive the images confirming this, we can offer to send you a new one on us. 
If you proceed with a refund, there will be a processing delay of a few business days and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing delay before a refund is posted.
2. You are not satisfied with the item received
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If it took longer for your item(s) to arrive, please let us know. We will check our records first and depending on the situation, extend the time for you. 
Unlike most stores, we will let you keep the item (faulty or not) if you want an exchange i.e. you will not need to send us back the item you purchased, saving you the time and the cost of shipping. We will be happy to offer you an exchange within a similar price range completely on us, or simply give you a refund (most customers often opt for the former).
If you choose for a refund, you will however be responsible for the returning of the item.
To complete this process, we will require a receipt, screenshot or any proof of purchase.
If you don't have any supporting evidence or a valid reason for a refund/return/exchange, we reserve the right to not grant you any of these services.
There are certain situations where partial refunds are granted
- You paid retail price for the item, but a discount code was offered during the time of your purchase (which you were unaware of initially). If that is the case, we may refund you the difference, given that you inform us about the code you missed out on.
If you would like a refund, please send your item to the following address.
6935 McKinnon St
Vancouver, BC
V5S3G4